Answers to your commonly asked questions!

Artwork and Design

• Q: What image quality do you recommend for printing?
  
  A: For best results, we recommend images at 1200 dpi, though 300 dpi is the minimum required. Be sure to verify your image quality before uploading. And as always, we suggest ordering sample shirts before placing a bulk order.
  
  
• Q: Can you check my artwork before printing?
  
  A: Unfortunately, we cannot review artwork before printing. Your design will be printed exactly as it’s uploaded. We recommend double-checking everything and ordering a sample shirt before placing a bulk order to make sure it looks perfect!
  
  
• Q: I’m great at drawing but not so good with Illustrator or Photoshop. Can you help turn my drawing into a print-ready file?
  
  A: We do not currently offer artwork services via direct website purchases, but there are great tools out there! Try using a graphic designer or online tools like Canva or Adobe Express to turn your drawings into print-ready digital files. Remember to order a sample shirt before going big with your order!

Printing Process and Techniques

• Q: What is Direct-to-Garment (DTG) printing, and how is it different from screen printing?
  
  A: DTG printing is a modern method where your design is processed by a computer and printed directly onto your shirt. Screen printing is an older technology that involves creating a stencil (a "screen") and applying layers of ink to the shirt, with each color requiring its own stencil. DTG is ideal for high-detail designs and smaller orders, with no minimum quantity, while screen printing usually has a minimum order requirement. DTG allows us to produce a single shirt cost-effectively, making it perfect for one-off designs or smaller batches!

• Q: Why does the DTG colored shirt I received feel stiff or have a "box stain" on it?
  
  A: No worries! This is just part of the Direct-to-Garment (DTG) printing process. The "box stain" is from a special pretreatment used to keep your design looking vibrant and long-lasting. It will wash out after the first wash.
  
  
• Q: Do you offer screen printing or embroidery?
  
  A: We are not accepting screen printing or embroidery orders at the moment.  Stick with us for awesome DTG & DTF prints!

Ordering and Payment

• Q: Do you offer anything other than t-shirts?
  
  A: Yes!  We have many options available for corporate orders (this will typically require a minimum order). Unfortunately, we do not currently offer these products directly through our website.  Please reach out to support@larevivalapparel.com for corporate order requests.

• Q: Can I get different designs or colors for my shirts?
  
  A: Absolutely! You can mix and match colors within the same shirt style. As long as it’s the same style, you can even have different designs on each shirt.

• Q: Do you offer refunds?
  
  A: We don’t offer refunds at this time. We highly recommend ordering samples before placing a bulk order to ensure everything is just right. If you receive a damaged product, please contact us at support@larevivalapparel.com within 3 business days of receiving your order. Be sure to include your order number, name, email address, a description of the damages, and photos of the damaged items. We're here to help!
  
  
• Q: How long does it take to receive my shirts?
  
  A: We process orders on a first-come, first-served basis. Your shirts are printed and shipped within 12 business days (Monday through Friday, excluding federal holidays). Keep in mind the 12 business days does not include the time to arrive to you. If we need more time, we’ll reach out and keep you updated. Thanks for understanding!
  
  
• Q: Do you offer bulk pricing?
  
  A:  We do not offer bulk discounts via the website at this time.  Please reach out to us at support@larevivalapparel.com to inquire about corporate orders.

Shipping and Delivery

• Q: What if my order gets lost or delayed?
  
  A: We know waiting for your awesome new tees can feel like an eternity! Once your package leaves our hands, the shipping carrier takes over, and we're not responsible for any delays or losses. But don't worry—if you run into any issues, let us know, and we’ll do our best to help you track down your order!

• Q: Can I pick up my order to avoid paying for shipping?
  
  A: If your billing and shipping address is in the Baton Rouge, LA and surrounding areas, please email us at support@larevivalapparel.com to arrange for pickup.

• Q: Can I supply my own shirts for printing?
  
  A: Unfortunately, we are unable to print on shirts that you supply.  If there is a brand that you would be interested in having us carry, drop us a note at support@larevivalapparel.com for consideration.

Trademark and Copyright

• Q: Will you print trademarked or copyrighted content?
  
  A: We strictly adhere to all Federal and State trademark and copyright laws. To print any protected images (like those of bands, celebrities, sports teams, or brand logos), you'll need permission from the rights holder. Please ensure you have the appropriate licensing in place before placing an order.

More questions?  Email us at support@larevivalapparel.com!